Setting up the Microsoft Authenticator app

The process listed below takes approximately 2-3minutes.


If you are signing in on a device that isn't yours... like a shared kiosk, open Edge/Chrome and press Ctrl+Shift+N in Windows 10 to open an incognito/private window to prevent caching your login information.

Also, don't forget to close the browser when you're done performing the steps below.


If you are unable to get logged into the link in the "Setting up the app section", email so that we can assist you.


Download Microsoft Authenticator to your phone

From your device's App Store/Play Store, install the app: Microsoft Authenticator. The first time you open the app, tap Agree for the terms and conditions, choose the option to Scan a QR code, and choose Allow camera when prompted.


Note: If prompted choose to Allow notifications as well.


Setting up the app

Click to open your ID's security info page:





First, delete all existing Microsoft Authenticator OR Authenticator app listings... but should you see ones for Phone, Email, or Security key, leave them be

Click  + Add method



From this point forward, keep clicking the blue buttons, and follow the steps it tells you to perform.







On your phone, open the Microsoft Authenticator app, tap "I agree"

Choose the option to scan a QR code (allow the camera). If you don't see the QR option, choose Work or school account and then choose to Scan a QR code.

After you scan the QR code, proceed with the blue buttons on your PC screen.

Last but not least, set your default sign-in method to show "Microsoft Authenticator - notification" as shown highlighted below:




That's all there is to it. You can now remove the old LastPass Authenticator app since it has just been replaced. But make sure your work Microsoft account is the only one in the old app. Don't delete the app if you have other personal accounts to migrate to the Microsoft Authenticator app.


Optional backup feature

If you decide to use the Authenticator app to protect your personal accounts as well, be sure you backup your codes. We cannot help you get into personal accounts you are locked out of. Go into the app menu at the top left and choose Settings. This function requires a personal Microsoft account which can be created here:

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